Privacy Policy

1. Who is responsible

This website and online store are operated by Deste Goods Wholesalers LLC, which is responsible for the personal data described below:

Company

Deste Goods Wholesalers LLC

Address

Fifty One Tower, 503, Business Bay, Dubai, United Arab Emirates

Email

[email protected]

Phone

+971 4 886 6970

For any question about your data, write to [email protected].

2. What this policy covers

This policy explains what personal data we process when you visit the Outlandia website, add products to your basket and place an order, why we do so, who receives the data and how long we keep it. We collect only what we need to show you the store and to fulfil your order.

3. Visiting the website

To display a page, your browser sends technically necessary information to our server, in particular your IP address, the address of the page and details of your browser and operating system. This information is used to deliver the page.

We do not keep an access log. Only when a technical fault occurs can individual entries, possibly including an IP address, end up in the server’s system log. We do not analyse these entries; they are used solely to find faults and fend off attacks and are overwritten as the system log rotates.

Every request to the website passes through the network of Cloudflare, which delivers the pages and protects the website against attacks; for this Cloudflare processes your IP address and the details of the request, see section 7.

Fonts and product images are delivered from our own servers. Analytics, which loads content from Google’s servers, runs only with your consent, see section 4; the payment page is described in section 6.

4. Cookies and analytics

The store needs only the following two cookies. Both are necessary for a function you have chosen to use, are set only when you use it and are not shared with anyone:

With your consent we also use Google Tag Manager and Google Analytics (Google), to understand how visitors use the store: which pages and products are viewed, what is added to the basket, which orders are placed and with what value, how visitors arrive and which device, browser and language they use. Google sets its own cookies for this (_ga and cookies starting with _ga_, kept for up to 2 years).

We do not use advertising cookies or tracking pixels of advertising networks.

Until you agree in the cookie banner, the store does not contact Google at all: the Google script is loaded by your browser only after you agree. You can change or withdraw your choice at any time on the Cookie settings page. Your choice is stored in your browser as sg_consent for up to one year and is not sent to us. Google processes this data under its own privacy policy and may process it outside the UAE, in particular in the USA.

You can delete cookies at any time in your browser settings; your basket will then be empty.

On the payment page our payment provider Stripe sets its own cookies to prevent fraud, see section 6.

5. Placing an order

When you place an order we ask for:

• your email address, to tell you about your order;
• your name, delivery address (address lines, city, postal code if any, country) and phone number, so that the order can be delivered and the courier can reach you;
• the products, sizes, quantities, prices, delivery charge and VAT of the order, which we record at the moment the order is created.

We use this data to process, deliver and, where necessary, return or refund your order, and to meet our legal obligations, for example keeping accounting and tax records.

We do not create customer accounts and do not send you marketing messages. If you have agreed to statistics cookies, Google Analytics learns the number, value and products of your order, but not your name, address or contact details, see section 4.

6. Payment

Payments are processed by Stripe. You enter your card details in a form provided by Stripe; they go directly to Stripe and never reach our servers. We receive from Stripe only the result of the payment and limited details needed to match it to your order.

To show the payment form, the payment page loads Stripe’s script from Stripe’s servers, and Stripe sets its own cookies there to detect and prevent fraud. Stripe processes this data under its own privacy policy: https://stripe.com/privacy.

7. Who receives your data

• Stripe, for payment, as described in section 6;
• Google, with your consent, as described in section 4;
• our delivery partner, which receives your name, delivery address and phone number to deliver the order;
• Hetzner Online GmbH, Germany, whose data centre hosts the servers of this website on our behalf;
• Cloudflare, Inc., USA, through whose network the website is delivered, as described in section 3.

We do not sell your data and do not share it with anyone else unless the law requires us to.

Some of these recipients process data outside the UAE: our servers are located in Germany, in the European Union, and Cloudflare, Google and Stripe may process data in the USA and other countries. We transfer personal data outside the UAE only as permitted by Federal Decree-Law No. 45 of 2021, in particular where the transfer is necessary to perform our contract with you, such as payment and delivery of your order, or where you have consented to it, such as analytics.

8. How long we keep data

• A basket that is not used for 30 days is deleted.
• Order data is kept for five years after the end of the year in which the order was placed, as required for commercial and tax records under UAE law, and then deleted.
• System log entries are overwritten as the log rotates.

9. Your rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data you may, subject to the conditions of the law, ask us for access to your personal data, ask us to correct or delete it, to restrict or stop processing it, and to receive it in a commonly used format. Write to [email protected]; we will answer within 30 days.

If you believe that we process your personal data in breach of the law, you may also lodge a complaint with the UAE Data Office.

10. Security

The website is served only over an encrypted connection (HTTPS). Access to order data is limited to the people who need it to process orders.

11. Changes to this policy

We will update this policy when the store or the law changes. The date of the current version is shown below.