Terms and Conditions

1. Seller and scope

These terms apply to purchases made in the Outlandia online store. The seller is:

Company

Deste Goods Wholesalers LLC

Address

Fifty One Tower, 503, Business Bay, Dubai, United Arab Emirates

Email

[email protected]

Phone

+971 4 886 6970

We sell to consumers in the United Arab Emirates and deliver only to addresses in the UAE. The store is not intended for persons under 18; by placing an order you confirm that you are at least 18 years old.

2. Products

Product descriptions and specifications are provided by the manufacturer. Colours on screen may differ slightly from the actual product. Temperature ratings, capacities and other specifications are those stated by the manufacturer.

3. Prices

All prices are in UAE dirhams (AED) and do not include VAT. At checkout, 5% VAT is added to the products and to the delivery charge, and the VAT amount is shown separately before you pay. The total shown at checkout, including VAT, is the amount you pay; later price changes do not affect an order already placed.

4. Placing an order

• Add products to your basket and go to checkout. Adding to the basket does not reserve a product.
• At checkout we check availability. When you start paying, the items are reserved for you for 20 minutes.
• Enter your contact and delivery details, check the order and pay. Your order is placed when the payment is confirmed; you then see the order confirmation page with your order number.

In rare cases the last item of a size may be sold while a payment is still being processed after the reservation has expired. If this happens we will tell you, cancel the affected item and refund the amount paid for it in full.

5. Payment

You can pay by Visa or Mastercard credit or debit card, Apple Pay or Google Pay. Payments are processed by Stripe; we never see your full card details. The amount is charged in AED. We do not offer cash on delivery or payment in instalments.

6. Delivery

Delivery areas, charges and times are described on the Shipping page. Ownership and risk pass to you when the order is delivered.

7. Returns and refunds

You can return unused products bought at the regular price within 14 days of purchase, as described on the Returns page. This does not limit your rights under the UAE Consumer Protection Law.

8. Warranty

Products sold by Outlandia carry the warranty terms of their manufacturer, Kelty. Warranty claims for products bought from Outlandia are handled by Outlandia: contact us with your order number.

• Tents, backpacks, sleeping bags and child carriers are covered against manufacturing defects in materials and workmanship for the reasonable lifetime of the product, taking into account its age and how it has been cared for and used.
• Lighting, trekking poles, furniture, sleeping pads, coolers, airbeds, cookware, apparel and accessories are covered against such defects for one year from delivery.

The warranty covers the original buyer and requires proof of purchase; your order number is enough. We replace a defective product free of charge; if the same product is no longer available, we refund its price.

The warranty does not cover damage caused by accident, improper care, negligence or weather (wind, rain, fire, animals), normal wear and tear, the natural fading of colours and ageing of materials over time and use, or products that have been altered or modified.

The warranty is in addition to, and does not limit, your rights under the UAE Consumer Protection Law.

9. Liability

We are liable in accordance with the laws of the United Arab Emirates. Nothing in these terms excludes or limits our liability where the law, in particular the UAE Consumer Protection Law, does not allow it to be excluded or limited.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, road closures or disruptions of the courier’s service; in such a case we will tell you and, if you wish, cancel the order and refund it in full.

10. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

11. Contact

Questions about an order: [email protected], +971 4 886 6970. Please include your order number.