Returns and Refunds

Changed your mind

You can return a product within 14 days of purchase if it is unused, in the same condition as you received it and in its original packaging. A tent that has been pitched outdoors, or a sleeping bag or sleeping pad that has been slept on, counts as used. Your order number is your proof of purchase.

Only products bought at the regular price can be returned for a refund; products bought on sale cannot be refunded. This does not apply to faulty products, see below.

You send the product back at your own cost. Delivery charges are not refundable.

Faulty, damaged or wrong product

If a product arrives damaged, is defective or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We collect it free of charge and replace it or refund it in full, including the delivery charge. For defects that appear later, see the warranty in our Terms and Conditions.

How to return

• Write to [email protected] with your order number and the products you want to return.
• We confirm the return.
• Pack the product securely in its original packaging and send it to Deste Goods Wholesalers LLC, Fifty One Tower, 503, Business Bay, Dubai, United Arab Emirates.

Please do not send the product back to the manufacturer.

Refunds

Once we have received and checked the product, we will email you to tell you whether the refund is approved. If it is, the refund is applied to your card or the original method of payment.

If you have not received a refund yet, first check your bank account, then contact your card issuer: it may take some time before a refund is posted. If you still have not received it, write to [email protected].